Frequently Asked Questions

Please contact us with any questions.
Phone: +852 2357 9998
E-mail: cs@marsbu.com
We are here for you Monday to Friday 09:30-18:00!

General FAQ

What is Marsbu?
Marsbu is an innovative technology company focused on shared electric vehicle charging services. Our core values are innovation and environmental protection, aiming to provide efficient and convenient charging solutions to EV users globally. Through continuous technological innovation, we create a charging cloud platform, a smart charging infrastructure network, and an AI management model to deliver an impeccable service experience and promote a low-carbon lifestyle.
Does Marsbu qualify to install chargers?
Marsbu is a registered electrical contractor with the Hong Kong Electrical and Mechanical Services Department, and our team includes registered electrical workers who are capable of working on fixed electrical installations, including installation, inspection, testing, maintenance, or modification of electrical devices.
How far can an electric vehicle travel on a single charge?
The range of an electric vehicle on a single charge varies depending on the brand, model, design, usage, and battery capacity. Some electric vehicle models from various brands report a range of approximately 400-600 kilometers.
Are Marsbu chargers compatible with different brands and models of EVs?
Marsbu chargers use the Type-2 standard common in Hong Kong, supporting most electric vehicle models. Some newer models may require updates over time.
How can I contact the Marsbu professional team?
You are welcome to contact us! You can reach us via Whatsapp at 67692616 or click here to access our contact page. Fill in the application form on the page, and a dedicated representative will contact you.

Marsbu Home

What is the Marsbu Home Electric Vehicle Charging Monthly Fee Plan?
By paying a fixed monthly fee, you can enjoy flexible and personalized charging options that meet various electric vehicle charging needs.
What is the free investment in infrastructure?
Marsbu will fully fund the installation of the electric vehicle charging infrastructure, covering all surveys, engineering, installation, maintenance, and service.
How can I assess whether my residential/commercial parking lot is suitable for installing an EV charging station?

Contact us now for a free assessment by our experts!

Do I need to apply for the installation plan myself to the property management?
Marsbu will coordinate with the relevant owners’ corporations and building management offices to handle the application process. Users do not need to apply for the installation plan themselves to the property management.
The application process for residential parking lots is too complicated. What are the solutions?
Marsbu will draft installation plans and WR1 completion certificates tailored to the estate’s requirements, detailing each project component to streamline the application process and accelerate the installation timeline.

Marsbu Recharge

What is the Marsbu Recharge plan?
The Marsbu Recharge plan is a one-stop hourly parking electric vehicle charging solution that creates passive income for commercial and public parking lots. It provides installation services for EV charging infrastructure, facilitates EV owner charging, and features an app for real-time updates of nearby charging station statuses, increasing parking lot traffic. Property owners can participate in the Recharge plan without significant investment, achieving high returns at zero cost, thus adding value to parking facilities.
Is there an initial investment required to join this plan?
No, there is no initial investment required. Marsbu will fully fund the installation of the EV charging infrastructure, including all surveys, engineering, installation, maintenance, and other services.
How is the operational stability of commercial and public parking lot charging stations ensured?
Marsbu utilizes intelligent charging and energy management systems to easily manage charging stations 24/7, obtaining and analyzing charging data, ensuring full control over the status of charging stations.
What is the revenue sharing model for electric vehicle charging stations?
For Recharge commercial charging stations, after deducting operating costs, property owners can earn up to 50% of the profits.
How long does it take to establish charging infrastructure in parking lots?
Marsbu’s professional engineering team can complete the establishment of charging infrastructure in parking lots within as little as four months.
How can I assess whether my parking lot is suitable for installing a charging station?
Contact us now for a free assessment by our experts!

Marsbu EVBNB

What is Marsbu EVBNB?
Marsbu EVbnb is an electric vehicle charging management platform designed for EV owners and those who own parking spaces with charging stations, promoting community sharing of charging resources. Through this platform, space owners can share their charging stations with other drivers to earn additional income, while EV owners can find and book nearby shared charging stations, solving the charging dilemma.
How can I become a Marsbu EV charging station host?
As long as you are a qualified registered user of a Marsbu EV charging station, you can become a Marsbu EV charging station host.
Can I use Marsbu EVbnb if I do not have a charging station?
If you do not have a charging station, Marsbu can install one for you, allowing you to directly become a Marsbu EV charging station host.
What types of electric vehicles does Marsbu EVbnb support?
Marsbu Evbnb supports all types of electric vehicles.
How can I check the status of the charging station?
Marsbu Evbnb offers an app that allows station hosts to monitor the operation of charging equipment in parking facilities at any time.
Is there an installation fee for shared charging stations?
No, there is no installation fee. Users only need to register to participate in the Marsbu Evbnb program.
What payment methods does the Marsbu EVbnb app accept for shared EV charging?
WeChat Pay, Alipay, Alipay Hong Kong, Visa, MasterCard, and JCB credit cards.

BIZ SOLUTION

What is Marsbu's biz solution?

The BIZ SOLUTION business charging plan is dedicated to helping businesses easily deploy and efficiently manage electric vehicle charging facilities. Whether for commercial real estate, residential property management, or corporate fleets, it provides flexible, professional, and easy-to-integrate charging solutions to help businesses build an intelligent green charging ecosystem.

What is Marsbu's SaaS solution?

Marsbu’s BIZ SOLUTION combines SaaS software and hardware devices to provide multi-level charging management functions. It covers everything from infrastructure planning to real-time monitoring, data reporting, and customer service, enabling businesses to easily build an efficient and stable network of charging stations.

How can the charging efficiency of parking lots be improved?

Marsbu’s intelligent charging management system can monitor usage in real time, automatically adjust charging speed and timing to enhance charging efficiency. The system can also precisely calculate charging time, reducing waiting times for drivers and improving the overall experience.

What payment methods does the automated billing system support?

The automated billing system supports various payment channels including Octopus, Visa/Mastercard, Alipay, and WeChat Pay, offering users flexible payment options.

How can the performance monitoring and data analysis of parking lot charging stations be conducted?

Marsbu uses a central management system that serves as the control hub for the entire charging network, integrating multi-level monitoring and data management functions. This allows for remote control by businesses, ensuring stable operation of charging facilities. Remote charging monitoring provides real-time operational status of all chargers, facilitating timely adjustments by management. Data reports include electricity usage, frequency of use, and operational status. The API interface supports integration with existing parking management systems for seamless management.

School

Which schools are suitable for this charging plan?

All schools that wish to install electric vehicle charging facilities can apply. Specific requirements can be discussed by contacting us.

What is the application process?
Click the ‘Apply Now’ button to fill out the application form, and a representative will contact you shortly.
What is the process for installing charging facilities?

The process involves an onsite inspection, drafting an installation plan, applying for electricity metering, laying down charging infrastructure, installing the chargers, accepting the product and providing explanations, and offering after-sales maintenance.

How is the safety of charging ensured?

Marsbu is a government-certified electrical contractor with many years of installation experience and professional expertise. Additionally, Marsbu provides regular inspections and maintenance services to ensure the safe operation of charging stations.

申請意向書

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Is there an owners' corporation in a housing estate or building?
Is your parking space in one of the above car parks?
Do you already have an electric car?*
This field is for validation purposes and should be left unchanged.

Apply for an Expression of Interest

"*" indicates required fields

Is there an owners' corporation in a housing estate or building?
Is your parking space in one of the above car parks?
Do you already have an electric car?*
This field is for validation purposes and should be left unchanged.
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